Prescription Services

Ordering Your Prescription

We have moved to a new On-line Prescription Service called Vision On-Line Services.
The OLD On-line Prescription ordering system has now ceased.

If you have not already registered for the New Service, please follow the link to print off a new Registration Form. These can also be picked up from Linkwood Medical reception.

This form must be handed in along with Photographic Identification to Linkwood Medical.

Vision On-line Registration Form



Urgent prescription requests must be made at the reception desk by completion of an urgent request form. Your request will be assessed, and if accepted you will be advised when the prescription will be ready to collect.

Urgent Prescriptions

Requests for urgent prescription items MUST be made directly at the surgery by completion of an ‘Urgent Request Form’. Please note, this is only applicable to your regular “repeat” medication, not for one off “acute” medication. If you have completely run out of your repeat medication, our pharmacy team will assess your request, and where necessary will generate a prescription for you. Where possible, this will be ready for collection at the surgery the same day after 5:30pm Monday to Thursday or after 5.00pm on a Friday. Requests placed after 2pm may not be ready until the following day. Please do not abuse this service.
This service is for EMERGENCY use only and should not be used as a regular means of ordering medication.

Authorisations and Medication Review

Your GP will authorise your medication for a set period and will regularly review your requirement. You may be called (or may request) to attend a medication review with your GP or our practice pharmacist. Failure to attend a review requested by a GP may result in the GP withholding your next medicine request.

Certain types of medication, such as diazepam, may only be prescribed for short term use and/or as a weekly dispense. Your Practitioner will advise you of this as required.

Collecting Your Prescription

You can collect your prescription from:

The Surgery Reception
Any of the pharmacies you have chosen on your order form (please allow extra time for this service). These include;
Bishopmill Pharmacy
Boots Ltd Glassgreen
Boots Ltd Springfield
Boots The Chemist High Street
Lloyds Pharmacy (East end)
Lloyds West End Pharmacy
Lhanbryde Pharmacy
John Ross Lossiemouth Pharmacy
Lloyds Lossiemouth pharmacy
Duthies of Hopeman/Burghead

Please note- Prescriptions for Lloyds in Lossiemouth and Duthies of Hopeman/Burghead are collected only once a week by the Pharmacies.

Your prescription can be posted direct to your home. Please note that you will need to provide an SAE for this service.

All repeat prescription orders will normally be ready for collection at the surgery by Patients or by a chosen Pharmacy at least TWO working days after receipt of your request.
Please refer to the chart on the back page of this leaflet for further guidance.

Discharge from Hospital

Any changes to your medication following a hospital visit or appointment will be added to your file and patients should order new medication in the same manner as a repeat.

New item requests, following a hospital discharge or appointment, will require TWO working days for processing.

Please note that not all preparations you have received in hospital will be added to your file. You may require an appointment with your GP or practice pharmacist to review your medication.

Supply of Medication Including Holidays

We follow Scottish Office and NHS Grampian guidelines in respect of how much medication we can supply.

As per NHS Grampian policy our prescribing for each medical condition follows evidence-based medicine and please be advised that medications are prescribed for you in generic form.

Your initial and first authorisation of a drug is generally for one month
Thereafter we can give a two month supply of most medications as assessed by your GP. There are however some medications that are subject to a maximum supply of one month at a time.

When going on a prolonged holiday we can give a maximum of three months medication supply.

Should you find yourself away from home (within the UK) without medication then you can register as a temporary resident with any GP surgery who will be able to give you a limited supply of your medication.

As per Scottish Office, “a patient going for longer periods abroad should place themselves in the care of a doctor at their destination.”

Please also be advised that trips out-with the UK for longer than three months will also require de-registration from the practice as per NHS guidelines. You will be required to re-register with a GP Practice on return to the UK .

Time Scales for Prescription Ordering and Collection

The table below shows when repeat prescriptions (as shown on your most recent repeat prescription order sheet) should be ready for collection either by the patient’s chosen Pharmacy or by the patient/representative at reception.
N.b. The exceptions to this rule are;

Requests for NON-REPEAT medications, ie medications that are NOT on your most recent repeat prescription order sheet.
When patients have failed to attend review appointments for medication or medical conditions as requested by a GP.
When the Practice is closed for Public Holidays. (Please ask a member of staff when the prescription can be expected to be ready under these circumstances.)

Day when request handed into Surgery/ online order accepted by Surgery Day when Prescription is ready to collect by Patient or Pharmacy
Saturday, Sunday and Monday AM Wednesday after 1pm
Monday PM (before 5pm) Wednesday after 5pm
Tuesday AM Thursday after 1pm
Tuesday PM (before 5pm) Thursday after 5pm
Wednesday AM Friday after 1pm
Wednesday PM (before 5pm) Friday after 5pm
Thursday AM Monday after 1pm
Thursday PM (before 5pm) Monday after 5pm
Friday AM Tuesday after 1pm
Friday PM (before 5pm) Tuesday after 5pm

N.b. If you use one of the pharmacies collection services, allowance will need to be made over and above these times for pharmacies to deliver requests to and collect prescriptions from us.

Ordering Your Prescriptions Through Vision On-Line

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